COVID-19 Precautions - UPDATED 10/1/20 - With continued reports of increasing cases in Iowa and Polk Co, access to the clinic will continue to be restricted until further notice.
To our Grand Avenue Vet Family,
We would first like to thank you for your support and understanding as we continue to navigate through the daily changes and recommendations from our government and industry governing bodies for COVID-19. The well-being of our community (including you, your pets and our staff) continues to be the top priority of Grand Avenue Veterinary Hospital and the driving force behind the decisions we have been making to continue to safely provide care for your pets.
At this time, rest assured that as a vital partner in your pet’s health we will continue to remain open during normal business hours to deliver essential medical care and supplies for your pets as best we can.
However, after receiving new recommendations from the Iowa Department of Agriculture and Land Stewardship, supported by the American Veterinary Medical Association and Iowa Veterinary Medical Association, we have closed the clinic to public access effective immediately to hep prevent community spread of COVID-19. We ARE still open and seeing appointments, admitting patients into the hospital through hand-off in our vestibule.
- We ask that you call from your car when you arrive to the clinic with your pet
- A technician will take a history over the phone before coming to get your pet.
- If a technician is not immediately available, we will call you back when we are ready for your pet.
- We will have you bring your pet into the vestibule for us to bring into the clinic.
- If you have a cat (or small dog), please make sure they are secured in a carrier. The carrier can be brought into and placed in the vestibule, when you exit a technician will come in and get them.
- If you have a dog on a leash, we will have you bring the dog into the vestibule and a technician will come in and take the leash from you.
- If you wish to not leave your car we can discuss how to best come get your pet safely when you call.
- Our team will examine your pet and perform any discussed procedures, and the doctor will call you to discuss the exam findings and any other recommendation.
- After your pet’s appointment is finished a receptionist will call you and collect payment over the phone.
- We will use the vestibule in the same manner for you to retrieve your pet and any items needed.
- If you need a refill of medication or diet, we will collect payment over the phone and bring items to your car when you arrive.
We understand that this is not an ideal situation for either our clients or patients and we know you want to be part of your pet’s care, but we are trying to do our part to decrease the potential for community spread and follow best practice recommendations provided to us. While we will continue to send out wellness reminders as normal so you continue to be informed about the status of your pet’s preventative care, please know that if your adult pet is not due for a rabies vaccination that it is likely ok to postpone scheduling an appointment for wellness care (this does NOT apply to puppy and kitten wellness visits). Please call and discuss this with our staff if you have any questions or concerns.
As before, if you are sick, or have been sick in the 14 days prior, and your pet needs medical attention, please send your pet with another person. If you do not have anyone available to bring your pet to us, please call for further instructions and we will do our best to help you.
Research and studies are still being done regarding COVID-19 and domestic pets, but this is still a primary human disease. The only current recommendations regarding pets is to limit interactions with them if you are positive for COVID-19. We will keep you informed as we know more.
For current information on the virus and pets, follow updates from the American Veterinary Medical Association (AVMA). Join us in following good hygiene practices as recommended by the Center of Disease Control (CDC).
Take care of yourself and each other,
Suzanne Robinson, DVM, Owner
Christy Wauhob, DVM
And the staff at Grand Avenue Veterinary Hospital