COVID-19 Precautions - UPDATED 7/18/22


To our Grand Avenue Vet Family and Friends, 

We realize that many businesses have gone beck to business as usual as COVID cases have declined.  But the close quarters in our facility as well as a limited number of staff make it inadvisable for us to abandon all precautions and protocols we currently have in place

Beginning 07/19/22 we will continue to invite one owner per patient into the exam rooms but a mask will not be mandatory.  However, due to the small size of our exam rooms, if you choose to not wear a mask, we will do the exam and other procedures that require an additional staff member in our treatment area then bring your pet back to the exam room to discuss the findings when finished.

Our reception area will continue to be closed.  Please call when you arrive for your appointment so we can make sure an exam room is ready, appointment check-outs will continue to be done in the exam rooms, and we will continue curb service for food and medication pick up.  You are encouraged to call ahead to pay for these items and a staff member will deliver them to your car when you get here.  OR you can call when you get here, pay over the phone and your product will be delivered to your car but there may be delays if staff are currently serving other clients.

Here’s what you can expect during this phase of opening:

***Curbside Care will continue to be an option:

  • At this time and until further notice we will continue to offer Curbside Care as a convenience to those not comfortable returning to the in-person visits. 

For in-patient appointments and surgeries, food, medications, or other supplies:

  • In an effort to continue to provide the most optimal care for our patients and limit the number of clients in the building at once, we will continue to operate with curbside services only. Our team will complete all necessary check-in/out procedures over the phone as we have been and continue to use the front entry way to pick up/return your pet.  This includes drop off and pick up for all in-patient appointments, surgery, and dental procedures.
  • Our online pharmacy is a great way to refill both food and medications, and they’ll be shipped directly to your door!

For those looking forward to joining your pet for their appointment:

  • Call upon arrival for your scheduled appointment.  Once an exam room becomes available you will be contacted by our team who will meet you at the door and accompany you to an exam room. We ask that each pet-parent remain in the exam room for the duration of their visit. To further ensure the best sanitary practices and for your convenience, the check-out process will be completed in the exam room.  
  • Please understand that with current staffing issues there may be delays and longer-than-usual wait times. We appreciate your patience and understanding.

Important Points

  • Masks will continue be optional for all team members and any pet-parents joining us inside the building but if you choose not to wear a mask the doctor reserves the right determine which procedures will be completed in the exam room to minimize the number of people enclosed in a small area.
  • We kindly request that each pet is limited to one human visitor until further notice.
  • Our reception/waiting area will remain closed to the public.


We look forward to seeing you all very soon and hope this finds you well. We will communicate any changes as we move through this process.

Sincerely,

Dr. Sue Robinson

Dr. Christy Wauhob

and the Grand Ave Vet Team





Office Hours

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
Closed
Sunday
Closed

Contact Us

We look forward to hearing from you